If you have any questions about ReWair that are not answered here, please contact our resale support. For questions that are not related to Dr. Martens resale or orders placed on ReWair, please send an email to support@drmartens.com.
Our team of skilled technicians at Tersus Solutions receive footwear that needs to be restored. Those pairs are carefully cleaned, restored, and repaired as needed. Each restored pair goes through a final quality check ready to be sold through our Dr. Martens ReWair shop. Products that can't be resold will be sent to next best use, for example donation or recycling.
No, at this time we are not repairing and returning products to customers. If you have a pair of Dr. Martens that needs cleaning or repair we recommend checking out our Shoe Care Guides or visiting your local cobbler.
We do not currently offer trade-in for Dr. Martens products, but there's more to come so watch this space. Be the first to know the latest ReWair news by signing up for our Newsletter.
Our footwear and bags come from returned, damaged or defective items that have been authenticated, inspected, cleaned, and restored.
'Excellent condition' has no noticeable flaws, 'good condition' will have some signs of wear or minor flaws, and 'fair condition' will have more obvious signs of wear. See this infographic for more information.
Please contact our customer support team or send an email to drmartens-us@archiveresale.co, and we will get back to you as soon as possible. For returns please go to rewair.drmartens.com/returns.
No. Dr. Martens ReWair is not currently available to buyers anywhere outside of the continental US, Hawaii, and Alaska. Please note, we cannot ship to P.O. boxes, AA, AE or AP addresses.
If your item arrives damaged, defective or in a different condition to how it was described, contact drmartens-us@archiveresale.co with photos of the item so we can process a return and issue you a refund.
Orders placed between November 1st - December 24th may be returned until January 31st, 2026. Please note that items must be returned in their original Dr. Martens ReWair packaging. To process a return please visit rewair.drmartens.com/returns.
No, these are only redeemable through drmartens.com/us/en and in Dr. Martens stores. Please refer to the Terms and Conditions of your voucher or gift card for more information.
ReWair products are refurbished and not sold as new so we do not offer a warranty and our standard warranty for new products does not apply. However, if your item arrived functionally damaged, defective, or does not match the description of the condition when purchased, please contact drmartens-us@archiveresale.co for support. We accept returns for any reason up to 30 days from the date of purchase.
Our team processes and ships orders Monday through Friday. Orders placed on weekends or holidays will be processed the next business day.
We do not ship orders on Saturdays or Sundays. All orders are processed and shipped during regular business hours, Monday through Friday.
We strive to process and ship orders as quickly as possible. Orders are typically shipped within two business days after purchase.
We do not currently offer expedited shipping for ReWair items. This is because expedited shipping generally relies on more carbon intensive modes of transport, such as air freight. All orders are shipped using standard processing and delivery times.
At Dr. Martens, we believe the most responsible thing we can do as a bootmaker is to maximize the longevity of each pair through the creation of timeless, hardwearing, repairable footwear. ReWair is the next step forward on our journey to leave things better than we found them — to help our wearers make the most of each pair of DM’s. This is helping move our business towards a more circular model. Recommerce (which includes resale and repair) has also been identified as a key opportunity to progress towards our Net-Zero ambition. Find out more here.
We have developed a shoe box for ReWair that can be sealed and posted. This eliminates the need for a plastic mailing bag or outer carton on single item purchases. Our shoeboxes are FSC certified, and printed with water based inks. We have tried to minimise the use of packaging whilst ensuring products are adequately protected and not damaged during transit.
Our repair and logistics partner, Tersus Solutions, use a proprietary closed-loop liquid CO2 cleaning technology. This uses recycled CO2 to deep-clean footwear. Find out more on their website.